Shipping policy

SHIPPING POLICY

Effective Date: October 14, 2025 Last Updated: October 14, 2025

At DTF PRINT HUB, we provide Australia-wide shipping for all custom DTF and UV printing orders. Please review our shipping policy to understand our processes and timelines.

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PROCESSING TIME

Production Time

All orders are custom-made to order with a standard turnaround time of:

• 24-48 hours from order approval

Processing begins once:

• Payment is confirmed

• Design files are approved (if proof requested)

• All order specifications are finalised

Please note: Processing time does not include shipping time. Weekend and public holiday orders will be processed on the next business day.

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SHIPPING COVERAGE

We ship to all locations across Australia, including:

• Major cities and metropolitan areas

• Regional and rural areas

• Remote locations (additional delivery time may apply)

We currently do not offer international shipping.

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SHIPPING METHODS AND DELIVERY TIMES

Standard Shipping

• Delivery Time: 3-7 business days (depending on location)

• Tracking: Provided for all orders

• Coverage: All Australian states and territories

Delivery times vary by location:

• Metro areas: 3-5 business days

• Regional areas: 5-7 business days

• Remote areas: 7-10 business days

Express Shipping (if available)

• Delivery Time: 1-3 business days

• Available for metro and major regional areas • Additional fees apply

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SHIPPING COSTS

Shipping costs are calculated based on:

• Package weight and dimensions

• Delivery location

• Selected shipping method

Shipping costs will be displayed at checkout before you complete your purchase.

Free Shipping Promotions

We occasionally offer free shipping promotions. Terms and conditions will be clearly stated during promotional periods.

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ORDER TRACKING

Once your order ships, you will receive:

• Shipping confirmation email

• Tracking number

• Link to track your package

You can monitor your order's progress through the carrier's tracking system. Please allow 24 hours after dispatch for tracking information to update.

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DELIVERY REQUIREMENTS

Accurate Address Information

Please ensure your shipping address is complete and accurate:

• Include unit/apartment numbers

• Provide correct postal codes

• Add delivery instructions if needed

We are not responsible for delays or non-delivery due to incorrect address information provided by the customer.

Signature Requirements

Depending on the carrier and package value:

• Signature may be required upon delivery

• Authority to Leave (ATL) may be available

• Safe drop locations can be specified at checkout

Undeliverable Packages

If a package cannot be delivered:

• The carrier will leave a collection card

• Package will be held at the nearest post office or depot

• Collection period is typically 10-14 business days

• Unclaimed packages will be returned to us

Customers are responsible for collection within the specified timeframe. Return shipping fees may apply for unclaimed orders.

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SHIPPING DELAYS

While we strive to meet all delivery estimates, delays may occur due to:

• Extreme weather conditions

• Natural disasters

• Public holidays

• Carrier delays or disruptions

• Remote location access issues

• Incorrect or incomplete address information

We will communicate any known delays as soon as possible. Shipping delays beyond our control do not qualify for refunds, but we will work with you to resolve any issues.

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LOST OR DAMAGED PACKAGES

Lost Packages

If your tracking shows your package as delivered but you haven't received it:

Damaged Packages

If your order arrives damaged:

• Report within 48 hours of delivery

• Provide photos of damaged packaging and product

• Include your order number and tracking information

• We will arrange a replacement or refund (see our Refund and Returns Policy)

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ORDER MODIFICATIONS

Address Changes

• Must be requested within 2 hours of order placement

• Cannot be changed once order has been dispatched

• Contact us immediately via email to request changes

Order Cancellations

Due to our fast 24-48 hour turnaround time:

• Cancellations must be requested within 2 hours of order placement

• Once production begins, orders cannot be cancelled

• Custom orders cannot be cancelled after design approval

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MULTIPLE ITEM ORDERS

Orders containing multiple items:

• May be shipped in separate packages if necessary

• Will use the same shipping method selected at checkout

• Each package will have its own tracking number

• No additional shipping charges for split shipments

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PO BOX AND PARCEL LOCKERS

We can ship to:

• PO Boxes (standard shipping only)

• Parcel lockers (where available)

• Business addresses

Please ensure the selected shipping method is compatible with your delivery address type.

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CONTACT US

For shipping inquiries, tracking assistance, or delivery issues:

Email: Info@dtfprinthub.com.au

Response Time: Within 24 hours

Please include your order number and tracking information when contacting us about shipping matters.

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By placing an order with DTF PRINT HUB, you acknowledge that you have read and agree to this Shipping Policy.